1. Introduction
At Study Wises, protecting your privacy is a priority. We are dedicated to handling your personal information responsibly and transparently. This Privacy Policy outlines how we collect, store, and use your data when you visit our website or engage with our services, which include Assignment Writing, Coursework, Thesis Publication, Dissertation Publication, and Book Publication. By using our website and services, you agree to the practices described in this policy.
2. Information We Collect
We collect two types of information from you:
- Personal Information: This includes details you provide directly, such as your name, email address, phone number, academic affiliation, billing details, and any files or manuscripts submitted for consultancy or publication support.
- Non-Personal Information: This includes technical data such as your IP address, browser type, device type, pages visited, and general usage patterns. This information helps us enhance our website performance and overall user experience.
3. How We Use Your Information
We use your personal data for the following purposes:
- To deliver, improve, and personalize our publication and consultancy services.
- To communicate with you regarding your project, payment, or service-related updates.
- To process transactions and fulfill requested services.
- To maintain the security and integrity of our platform.
- To meet applicable legal and regulatory requirements.
4. Sharing of Information
We do not sell or rent your personal data. Your information may only be shared in the following limited circumstances:
- Service Providers: We may share data with trusted third-party partners who assist with payment processing, website hosting, manuscript submission, or other operational functions.
- Legal Obligations: Information may be disclosed when required by applicable law, regulation, or a lawful government request.
- With Your Consent: Data will only be shared with publishers, academic journals, or institutions with your prior explicit approval.
5. Data Security
We employ industry-standard security measures to protect your personal and academic information from unauthorized access, disclosure, or misuse. While we make every effort to secure your data, please note that no method of online data transmission can be guaranteed to be completely secure.
6. Confidentiality of Academic Materials
All manuscripts, theses, dissertations, books, and related academic materials submitted to us are treated with strict confidentiality. We will not disclose, reproduce, or share any client work except as required to deliver the agreed-upon services, or where you have provided explicit written consent.
7. Refund Policy
Study Wises offers refunds under specific conditions in accordance with our service terms.
Refunds Are Not Applicable In the Following Circumstances:
- A custom service package has been purchased
- The initial draft or first version of the deliverable has been provided and approved
- Editing, proofreading, formatting, or consultancy services have been fully rendered
- The client has been unresponsive for more than two consecutive weeks
- The project has been paused or cancelled at the client's request
- The client failed to provide information necessary to initiate the project
- A request for a complete change in project scope has already been fulfilled
- The refund request is based on personal reasons unrelated to service quality (e.g., change of mind, co-author disputes, or changes in academic requirements)
- Multiple rounds of revisions have already been completed and accepted
8. Additional Terms:
- Following a review by the Project Manager, a partial refund of up to 50% may be considered on a case-by-case basis
- A 35% administrative fee applies to cancellations made within 24 hours or for reasons unrelated to service delivery
- Approved refunds are processed within 30 business days
9. Updates to This Policy
- We reserve the right to update this Privacy Policy periodically to reflect changes in our services, business practices, or legal obligations. Any revisions will be published on this page, along with an updated effective date. We encourage you to review this policy regularly to stay informed.
10. Contact Us
Please feel free to contact us with any questions you may have regarding these terms and conditions or anything else:
Email: info@studywises.com
Phone: +1 (332) 241 8579
Address: 353 Lexington Ave 215 6th floor, New York, NY 10016
